EGN Singapore: Care about your customer & employees (An intro to Customer & Employee Experience Management)

Care about your customer & employees - how Customer Experience (CX) & Employee Experience (EX) Management continuously improve your customer & team's engagement This event let you experience first hand how CX & EX Management are crucial in a volatile world to thrive successfully by:  - Understanding the basics, methods & benefits of Experience Management  - Focussing you why the "why" matters more than the "what"  - Gives you a practical framework to implement Experience Management on a monthly or quarterly  basis  - Let you experience engaging and fun tools & approaches to interact and motivate customers & employees By joining this session, you'll learn To understand experience management as one of the main success drivers in a volatile world and how to implement and apply it. About the speaker: Carsten Ley Carsten is an Entrepreneur, Enabler & Leader in Customer Experience, Agile and Business Transformation. Leading large scale projects in Europe, Latin-America & South-East Asia. After his 20+ year career for companies like Deloitte Germany, VW Mexico, Rolls-Royce UK and Lazada Vietnam, he founded Asia PMO in 2018 to support clients in providing amazing customer & employee experiences to drive company success and built & foster high performing teams. Furthermore, he founded OKR Asia to focus clients on achieving measurable targets with an agile planning & execution. Carsten works over 8 years responsible for Customer Experience in Lazada, Fundoo, Home Credit, etc. and advising clients like European International School, Unilever, etc. since 2018 in Employee Experience & Engagement. He is a CXPA certified Customer & Employee Experience Trainer & Keynote Speaker and from 2022, he is in the Asia Regional Leaderboard of CXPA.