EGN Singapore: Care about your customer & employees (An intro to Customer & Employee Experience Management)

Care about your customer & employees - how Customer Experience (CX) & Employee Experience (EX) Management continuously improve your customer & team's engagement This event let you experience first hand how CX & EX Management are crucial in a volatile world to thrive successfully by:  - Understanding the basics, methods & benefits of Experience Management  - Focussing you why the "why" matters more than the "what"  - Gives you a practical framework to implement Experience Management on a monthly or quarterly  basis  - Let you experience engaging and fun tools & approaches to interact and motivate customers & employees By joining this session, you'll learn To understand experience management as one of the main success drivers in a volatile world and how to implement and apply it. About the speaker: Carsten Ley Carsten is an Entrepreneur, Enabler & Leader in Customer Experience, Agile and Business Transformation. Leading large scale projects in Europe, Latin-America…